Senior Change Manager – Retail Technology Transformation

Epico is looking for a senior Change Management professional on behalf of a large, international retail organisation undergoing a major retail technology transformation, including the rollout of a Unified Commerce / POS platform across multiple markets and clusters.

In this role, you will lead end‑to‑end change management — from impact assessments and readiness planning to post go‑live adoption and reinforcement. You will work closely with Business Process Owners, an Implementation Specialist, retail technology teams, and market‑level stakeholders.

Responsibilities

• Design and execute the end‑to‑end change management strategy across pilot, rollout waves, and hypercare
• Conduct change impact and readiness assessments across markets, roles, and functions
• Translate process and system changes into clear, role‑based change activities and communications
• Develop and maintain the Change Management Plan, readiness checklists, and adoption KPIs
• Prepare and deliver stakeholder communications, leadership talking points, and cluster readiness toolkits
• Support and enable local change networks, super users, and market‑level change hubs
• Track adoption, consolidate feedback, and drive post go‑live reinforcement and continuous improvement

Experience & Profile

• Extensive experience leading change initiatives for large‑scale retail or POS technology transformations
• Proven multi‑market and multi‑cluster delivery experience
• Strong stakeholder management skills across frontline, operations, and senior leadership
• Hands‑on experience with change impact assessments, readiness tracking, and adoption metrics
• PROSCI / ADKAR (or equivalent) certification preferred
• Familiarity with Salesforce Retail Cloud or similar enterprise POS platforms is a plus
• Experience within fashion, luxury, or consumer goods retail environments
• Comfortable working in complex, fast‑paced transformation programmes
• Onshore profile, available to work from Copenhagen

Apply
Does this role sound like a good fit for you?
Please submit your CV via the application link on our website.

If you have any questions about the role, feel free to contact Christina Jensen at cbj@epico.dk.